Our goal is to make purchasing and returning products a very simple process. We realize that not everything you purchase from us is exactly what you wanted.
The product description page typically will state if the product is returnable or not. However, the most commonly non-returnable items are:
Simple Product Return Process:
Product was purchased within 90 days.
Determine if the product is a returnable product. Some products the manufacturers prefer to handle the returns and repairs, please check the product description page for any specific return procedures.
Ensure the product is still in the original packaging and is not damaged. Damaged packaging is subject to a 25% restocking fee, products showing excess usage may be returned to the customer.
Shipping charges are not refunded unless an item was defective. Additionally the customer is responsible for shipping charges incurred on exchanged items.
Please email us or use our Live Chat (Monday-Friday 8 am to 5 pm, Central time) to obtain a Return Authorization Number and receive a prepaid UPS label.
Securely package the product in a box and affix the prepaid UPS label that we supply.
Drop off the package at a UPS Store. Please call UPS at 800-PICK-UPS or view UPS.com for convenient locations.
Please allow 10 days for your package to be received and processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1620 E Bulldog Ln.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1620 E Bulldog Ln.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.